Shipping & Returns
You can expect most items to ship within 2-4 weeks via UPS Ground. If you need you order quicker, consider on the express means of shipping. Express options are available on all orders. However, if an item is custom sewn, the time between ordering and shipping can delay it by 7 - 10 days, depending on the complexity of the order and how many additional custom orders are ahead of your order.
Please let us know of any special needs (such as delivery deadlines for special events) by adding comments to your order as you check out. We will do our best to accommodate them. Orders that contain multiple lines are subject to the most extended time frame displayed.
Domestic Shipments:The preferred shipping method for packages traveling within the United States and its territories are either UPS Ground or 3 day Air as we have found they tend to provide the best service for the lowest price. By default, any domestic order that qualifies for free shipping will travel via UPS Ground for Domestic orders. Faster methods are available upon request, but are not eligible for our free shipping promotions.
International Shipments:The preferred shipping method for international packages is UPS Worldwide Express as we have found it tends to provide the best service for the lowest price. It is the only international postal method that can be tracked and is the only one that Fit Girl Wear will guarantee delivery. USPS Global Priority is also available to you but Fit Girl Wear does not guarantee delivery for USPS Global Priority shipments. We will always do our best to ensure each package is delivered timely, but are unable to warranty against shipping issues for any method lower than USPS Global Express. By default, any international order that qualifies for our Free Shipping promotion will travel via USPS Global Priority unless otherwise requested. USPS Global Express and UPS International, while available, are not eligible for our free shipping promotions.
A package is considered delivered once the first attempt is made. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package.
All items are custom made to order, so all sales are final. Be sure and confirm your size using the sizing chart.
While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify Fit Girl Wear within 72 business hours of the receipt of your package. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify Fit Girl Wear of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.
While it is a rare occurrence, accidents can happen. In the even that you have received the incorrect merchandise, we will gladly cover all shipping costs incurred correcting the mistake. Fit Girl Wear must be notified within 72 hours of the receipt of your package in order for us to handle this problem in a timely manner.
Please email our Support Center in the Contact Us menu item for more information on how returns and exchanges are processed.
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